FAQ

What if I typed the wrong email address?
Plese contract us so we change your email address. We can change your email address name
and address but we cannot change you order。

Are there any exchange rates?
All of our transactions are based in US Dollors,if your credit card is based in another currency,
your order total will be calculated in accordance with the daily exchange rate of the date your card
issuer processes the transaction.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then

SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Waht payment methods do you accept?
We accept all major credit cards(VISA,Mastercard, AMEX) and PayPal payments,
or you can contact me .

How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives and order confirmation or after the cedit card has been authorized .If the credit card has already been authorzied for the purchase and the order is canceled, we will issue a credit to the ooriginal method of payment.
Please note that any orders that have alreadt been packed or shipped cannot be cancelled.

How do I set my shipping address?
Since our website and service are based on English. all the information that you tped in is required to be Engilish input method,including punctucations. if certain letters of your address contain Non-English letters. you are advised to use the similar English ones instead.

Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.kindly update your shipping address to your residential address instead of your vacational address as we do not know long the destination’s customers department will have the package on hold.

When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return.
We will email you to confirm once your return has been processed.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

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